Connie Sevier, activity director at Life Care Center of Brookfield, Missouri, received Life Care Centers of America’s Central Division Whatever It Takes And Then Some Award on Wednesday, Aug. 28, 2019, for her dedication to customer service.
Executives from Life Care awarded Sevier a cash prize during an awards ceremony at the company’s headquarters in Cleveland, Tennessee. She was chosen from among thousands of associates in the Central Division and was one of only eight associates from Life Care’s more than 200 facilities nationwide to receive the award.
While she does her job well daily, Sevier, who has worked at the building for 17 years, was particularly praised for specific acts of caring.
On one occasion, a resident called Sevier at home at 10 p.m. because she was upset that her family wasn’t doing her laundry properly. Sevier got up and came in and got the resident’s laundry and took it home. The next day, she returned the laundry washed, pressed and folded neatly.
When heavy rains caused flooding in the area, including at the building, Sevier and her husband, Robin, came to the facility.
“They dove right in and started working,” said Wright. “No residents were displaced. Connie and Robin were some of the last people to leave.”
Sevier shared, “I’m honored that I was picked because we have a great team and an awesome boss. But the residents are what make the job worthwhile. If I can touch just one person’s life each day, I’m happy.”
Life Care Centers of America’s Whatever It Takes And Then Some program rewards associates for extraordinary acts of kindness. Monthly awards are presented in Life Care facilities nationwide based on nominations from fellow associates, family members, residents and guests. Each facility then chooses an annual winner, from which the divisional winners are selected.
“Dedicated caregivers routinely go far above and beyond their job descriptions, and Connie Sevier certainly demonstrates by her example their professionalism and compassion for the residents they serve,” said Beecher Hunter, Life Care president. “We are proud of Connie and the thousands she represents in their selfless approach to the needs of others."